Our products are delivered in two ways, either:
· Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address
· Truck Delivery for most grocery, fresh food, furniture and other items that exceed parcel carrier shipping weight limits
Most of our items ship from our warehouse and arrive within 4-5 business days of receiving your order.
Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
Next day or 2 days shipping*
For an extra charge per address we can arrange for next day delivery to most destinations within the contiguous 48 states.
If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6pm PT through Sunday will arrive on Tuesday.
*Note: Standard shipping and processing charges are applied for each delivery address on an order. Next Day Delivery service is not available for some oversize items, Premium In-Home Delivery items, out of stock items, items on backorder, personalized/monogrammed items or for items shipped directly from the manufacturer. Please email email@example.com for more information.
Shipping rates + fees
Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or surcharges that may apply to some items.
Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges. This charge is shown on the product page by the item price and is in addition to regular delivery and processing charges.
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*.
States and U.S. territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.
Shipping for returns or exchanges
To return your product, you should mail your product to: 505W West 47th Street, 5CS, New York NY 10036, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.